Terms & Conditions — MATLEADS

Last updated: 25 August 2025

1) Who we are

These Terms & Conditions (“Terms”) govern your use of matleads.com and related pages we host via GoHighLevel (the “Site”), and your purchase/use of our services.
MATLEADS is a sole-proprietor business based in South Africa.
Contact: [email protected] • Address: 10 Park Street, Observatory, South Africa.
By accessing the Site or engaging our services, you agree to these Terms and to our Privacy Policy.

2) Changes to these Terms

We may update these Terms at any time. The “Last updated” date shows the latest version. Continued use of the Site or services means you accept the changes.

3) Use of the Site

You may use the Site for lawful purposes only. You must not: interfere with Site operation or security; attempt unauthorised access; upload malicious code; or use the Site to send unlawful, defamatory, or infringing content. We may suspend or terminate access for any breach.

4) Our services

We help martial arts studios improve trial show-ups and memberships using automation (e.g., lead capture, SMS/email follow-ups, reminders, no-show recovery). Specific deliverables, timelines, and fees are set out in our proposals, invoices, or order forms (“Order”).

Client responsibilities

You agree to:

provide accurate info (offers, schedules, contact numbers, access credentials);

comply with anti-spam laws and obtain any required consents for SMS/email to your contacts; and

review/approve assets promptly so timelines are met.

5) Fees, payments, refunds

Fees & invoices. Fees are as stated in your Order. Unless noted otherwise, setup fees are due upfront.

Payments. We accept PayPal (and may add other methods). You’re responsible for any bank/processor fees and applicable taxes.

Refunds. Services are customised and begin quickly; therefore fees are non-refundable once work has started, except where required by law or if expressly stated in your Order.

Late payment. We may pause delivery for unpaid invoices.

6) Scheduling & rescheduling

If a meeting is booked, please be on time and in a quiet place with a computer. We may reschedule at our discretion (e.g., technical issues, emergencies). Missed appointments may be rebooked subject to availability.

7) Third-party services

We integrate with platforms like GoHighLevel, PayPal, Instantly, telecom/SMS carriers, and others you authorise. Those services are governed by their own terms and privacy policies. We are not responsible for third-party outages, changes, or data handling.

8) Intellectual property

Our IP. Strategies, templates, workflows, copy, and designs we create remain our intellectual property. We grant you a non-exclusive, non-transferable licence to use deliverables internally in your business.

Your IP. You retain rights in materials you provide (logos, brand assets, data). You grant us a licence to use them solely to deliver the services.

Case studies. We may reference results and non-sensitive details for marketing (studio name/logo, outcomes) unless you object in writing.

9) Data protection & messaging

We handle personal information per our Privacy Policy (POPIA-aware; GDPR may apply for some clients).

Consent. You are responsible for obtaining any necessary consent from your leads/contacts.

Opt-out. You must honour unsubscribe/STOP requests in your systems.

10) Disclaimers

We provide the Site and services “as is.” We don’t guarantee specific numbers of leads, show-ups, or sales.

We don’t provide legal, tax, or financial advice.

While we use reasonable care, we can’t guarantee uninterrupted or error-free operation of third-party services.

11) Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising out of or related to these Terms, the Site, or services is limited to the fees you paid to us in the 3 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or business interruption.

12) Indemnity

You agree to indemnify and hold harmless MATLEADS from claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your misuse of the Site or services; (c) your failure to obtain required consents for messaging; or (d) materials you provide.

13) Suspension/termination

We may suspend or terminate access to the Site or services for any breach of these Terms or where required by law. Provisions that by nature should survive (fees due, IP, disclaimers, limitation of liability, indemnity, governing law) will survive termination.

14) Governing law & disputes

These Terms are governed by the laws of the Republic of South Africa. Any dispute shall be submitted to the non-exclusive jurisdiction of the courts of the Western Cape, South Africa. You may also seek agreed alternative dispute resolution.

15) Miscellaneous

If any provision is invalid or unenforceable, the remaining provisions remain in effect. These Terms, together with your Order and our Privacy Policy, form the entire agreement for Site use and the services referenced in your Order.

Contact: [email protected]